Industries / Retail and online stores
Retail and online stores: the covers businesses usually need
Shops and online stores hold stock, take payments and serve customers in person or by delivery. Their exposures are the premises and stock, the products they sell, and their online systems.
What can go wrong
The exposures that drive claims in retail and online stores.
Premises and stock
Fire, storm, theft or a refrigeration failure damages the shop or the stock, and the business cannot trade while it is repaired.
Products sold
A product the store sells injures a customer. Where the maker has no place of business in Australia, the importer can be treated as the manufacturer.
Customers in the shop
A customer slips on a wet floor or is hit by falling stock.
Online orders and payments
An online store depends on its website and payment systems. A breach exposes card and customer data, and goods can be lost or damaged in delivery.
NoteA business package combines property, business interruption, theft, money and public liability in one policy, which suits most shops with premises.
Covers the lookup lists
What the industry lookup lists for typical businesses in this industry.
These are the results of the Cuttleflow industry lookup (release exp-0.7.0) for the businesses below, before any questions are answered. Answers about staff, vehicles, premises, contracts and the state change the list. Covers the lookup lists only as “consider” are left out here. Every class on the Commons wordings is available on Cuttleflow Go; “On Cuttleflow Go” links to the class. A Marketplace class is also placed by brokers through the Cuttleflow Marketplace.
- Florists · ANZSIC 4274 Flower Retailing
- Clothing stores · ANZSIC 4251 Clothing Retailing
- Grocers · ANZSIC 4110 Supermarket and Grocery Stores
- Online stores · ANZSIC 4310 Non-Store Retailing
| Cover | Lookup tier | Where it is written | Listed for | Why it is listed |
|---|---|---|---|---|
| Workers compensation | Must have Compulsory where it applies | Statutory scheme (depends on state) | All of these businesses | Employers must hold workers compensation cover in every state and territory, apart from limited wage-based exemptions. Depends on: how many employees does the business have, not counting owners. |
| General liability | Recommended | On Cuttleflow Go | All of these businesses | Almost every business deals with customers, visitors or other people's property, so it can be held liable for injury or damage. |
| Business package | Recommended | On Cuttleflow Go · Marketplace class | All of these businesses | Shops hold stock and fittings that fire, storm, theft and glass breakage can damage. |
| Management liability | Recommended | On Cuttleflow Go · Marketplace class | All of these businesses | Companies and associations have directors or committee members who can be personally liable, and every employer can face employment claims. Depends on: what type of entity is the business. |
| Commercial motor | Recommended | On Cuttleflow Go · Marketplace class | All of these businesses | The business owns or leases fewer than ten vehicles used for work. Depends on: how many vehicles does the business own or lease for work; does the business own or lease vehicles used for work. |
| Motor fleet | Recommended | On Cuttleflow Go · Marketplace class | All of these businesses | Ten or more vehicles can be insured as a fleet, priced partly on the fleet's own claims record. Depends on: how many vehicles does the business own or lease for work. |
| Cyber | Recommended | On Cuttleflow Go · Marketplace class | Online stores | Online sales depend on a website and payment systems, and hold customer details. |
Classes on the Commons wordings
Classes for this industry on Cuttleflow Go.
Brokers
Win clients in retail and online stores
Put the industry lookup and an indicative price on your own channels, and take leads from the public marketplace when it opens. Place every risk once, with every market in the class, on the same wording.
Underwriting agencies
Write this business on Cuttleflow Go
Your own rates and rules on the Commons wordings, quoted to your brokers from day one and to Marketplace brokers when the class opens.
General information. This page is not advice about any business and does not recommend any insurer or product. The lookup’s rules are a first draft and have not yet been reviewed by an underwriter or a lawyer. Check each cover against the circumstances and the policy wording, and check compulsory insurance with the regulator in the relevant state. Industry classes: Australian Bureau of Statistics, ANZSIC 2006 (cat. no. 1292.0), © Commonwealth of Australia. Professional occupations: APRA National Claims and Policies Database.
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